OTA Travel Software and B2B B2C Travel Portal Development for travel agencies in Saudi Arabia, Iran and Dubai (UAE)

Global Distribution System / GDS System is computerized and centralized web service that provide travel related transactions covering airline reservation, hotel reservation, cruise reservation and car rentals. In brief, central reservation systems that book and process the PNR for global airlines are known as Global Distribution Systems / GDS Systems.

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Travel Portal Development

Originally, GDS systems were set up for airline reservations but later its extended to process hotels, cars, cruise and holiday packages. GDS system makes it convenient for users to purchase tickets from different airlines or providers thereby forming the backbone of internet based travel booking services. GDS system reaches out to more than 300,000 plus IATA registered travel agents powered by four major GDS networks like Sabre, Amadeus, Worldspan and Galileo. Thus the GDS systems today, are used by travel agents and online customers all over the world to book flights, hotels, rentals and other travel related services. The key point here is that any GDS system will not hold the inventory, but the inventory is held on vendor’s reservation system itself as GDS has real-time access to the vendor’s database.

GDS can also be understood as a network operated by a company that enables automated transactions between booking agents and vendors so as to provide travel related services to end consumers. A GDS system usually links rates, services, bookings consolidating products and services across the major travel sectors like hotel reservations, car rentals, airline reservations and other activities.

GDS system’s primary customers are mainly travel agents, who are either following OTA model or using a web based software to connect to GDS.

To understand, how global distribution system works, take for example the case of Amadeus GDS. Amadeus is used globally by over 90,000 travel agency locations and over 32,000 airline sales offices for distribution and selling of travel services. This service processes more than 480 million transactions per day, which is huge and over 3 million total bookings per day. GDS along with Online Distribution Data or ODD in the form of connectivity modules allow hotels to connect with Travel agents and online customers.

GDS are owned and operated as joint ventures by major airlines, hotel groups, companies and car rentals. Sometimes they are also called as automated reservation system or ARS or computerized reservation system or CRS.

Modern GDS system typically allow users to take advantage of booking hotel rooms, rental cars, airline tickets, as well as for other activities like outdoor tours. They also provide access to railway and bus reservations in some segments of markets, although these are not always integrated with the main system.

For many years, GDS had a dominating position and role in the travel sector. To avoid high GDS fees airlines have started to distribute flights directly from their websites through web services or APIs, thus bypassing GDS to a large extent, another way of bypassing is by facilitating direct connections to the travel agencies.

Author:

Author is a travel technology expert and has been involved in several travel portal development projects. 

What is Airline Reservation System & GDS systems / Global Distribution Systems?

In the present date of online sales, where physically existing travel agent shops / kiosks are losing importance and a new trend of bookings through online travel portals & airline reservation systems, is developing very fast. This has created huge opportunity for travel technology companies to build great online reservation systems (airline reservation system, hotel reservation system, & holiday packages reservation system) with top GDS systems / Global Distribution Systems. Apart from cutting edge technology, the user engagement model, displaying the vest pricing and offers are key points for any reservation system to succeed.

Airline reservation system

Airline reservation system, commonly known as ARS, is generally considered to be the user side system for any airline or GDS. It consists of the exchange of data through the GDS system, which consolidates the worldwide airline data and share through unique web services API. This is an effective and efficient way of consolidating the global airlines availability and pricing, which is combined together with best GUI interface and published for end users on any airline reservation system (GDS based).

In online travel services marketing & sales, airline reservation system is a part of comprehensive travel reservation system, which consist-off hotel reservation system, transfer system and sightseeing module. GDS system, which is known as global distribution system is the interface between a travel reservation system and the end airlines, because it consolidates the data including the availability and pricing. The end buyers can check the availability and do the booking, which in turn is forwarded to airlines console through GDS.

Advanced airline reservation systems offer the features like oneway, roundtrip, multi-destinations all together. Thus also providing the end users the better deals / offers on every booking, they do. Most of the reservation systems are also offering the dynamic packages like airline + hotel, hotel + cars, hotels + holidays packages, clubbing the packages together. This helps the buyers to plan the travel in a better way.

Amadeus, Galileo / Travelport, Sabre and Abacus are among the top GDS systems available today. GDS consolidates the data for airlines, hotels, cars, packages and cruises. This consolidated data, is then shared to end travel reservation software / travel portals through their proprietary web services APIs.

Author:

Author is a travel technology expert and has been involved in several travel portal development projects. 

Travel eCommerce, Travel ERP, Booking Software and Travel Portals – Top Travel Technology for Agencies.

When you are searching for travel agency software, tour operator software or travel ecommerce solutions, one of the most important points to consider is the features associated with it. The level of customization capability that the software possess also plays an important factor, while deciding on the software. One more major factor is the level of support that you would receive when you face technical difficulties, after the software has been launched.

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Travel Agency Software

Choosing a travel agency software or a travel portal software could be a challenging task, unless you concentrate on the below mentioned key points.

Make a note of the features that you want

The software should align with your business requirement

Have a look at the demo of the software that you are planning to purchase

Search for a software that could be customized

After development support is very essential

The software should be scalable

Price should fit your budget

1. Make a note of the features that you want in the software

Making a list of the features that you are looking for in the software would help you in knowing your needs. Make a note of the key features and the special requirement that you expect from the software. One of the most common examples that I can site for you is the involvement of advanced mark-up module or the log of the user behavior analysis or an open source technology for your system. Your requirement may include easy access like one click quotation, voucher access from any point, automatic cancellation of booking and raising a system alert automatically. You may wish to have customized features like multiple payment gateway, multi-language framework, pricing model that is flexible and a more controlled back office features.

2. The software should align with your business requirement

The software that you purchase should have the capability of meeting your business requirement. This could be ascertained by conducting a market research and designing a business system that meets your requirements. The requirements vary as your business may be spread in one region or it may be spread across the world. The travel agency that you operate might be small with limited number of staffs or it may be a large organization with many employees. There may be a requirement to provide special access to certain employees and there may be requirement for different log ins. Your concept about your business operation should be very clear and accordingly the software should fit into your business requirement.

3. Have a look at the demo of the software that you are planning to purchase

An online presentation may showcase all the features, but it is advisable to ask for demo. Demo helps in understanding the system, along with handling it more efficiently. It is better not to have a system that you don't have knowledge about and are not able to use. It is essential to know about the system and how to effectively use it and getting a demo will provide you the opportunity of asking the question related to the operational features of the system.

4. Search for a software that could be customized

Customization is a feature that would allow you to add desired feature to the software when required. The travel software doesn't come with all the features. Customization would help you in adding and deleting the features at the required time.

5. After development support is very essential

The level of support that the software development company would offer is crucial to the smooth running of the system. When you are stuck, it is the support people who would help you to come out of the situation. You should opt for a software that has 24/7 support team, who would be at their tow to help with any kind of problem that arise with the software.

6. The software should be scalable

By being scalable the software would have enough room for expansion. When the software is scalable, it would have sufficient room for adjustment of your growing business and there would be no chance of the business getting halt due to the operation functions. This kind of software system would enable your business to grow without any kind of limitation associated with it. This is for your system facing less hassle during the course of expansion of your business and maintaining a steady growth.

Travel eCommerce

7. Price should fit your budget

It is not essential that costly software would provide the best solution and it is also not essential that free software would save cost. Though your budget is limited, investing in better software is recommended. Getting software should be considered as a long term investment. There is always a comparison between features, functionality and piece of mind and price. If you invest in an effective software system, it would be capable of saving money in the future and also lot of frustration.

8. Mobile compatibility

A key feature knowing the fact that 30% of the travel booking is coming from mobile devices.

Regarding Author:

Author is a senior business analyst and an expert in travel software development and marketing strategy implementation.